Selcom Microfinance Bank
Digital banking era is here
Discover a banking experience built around the way Tanzanian lives, works and does business affordably.
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The bank behind the Selcom ecosystem
About Selcom Microfinance Bank
Selcom Microfinance Bank brings together regulated banking, digital financial services and Selcom’s extensive payments ecosystem to give individuals and businesses a simpler way to save, borrow and manage their money.
Licensed and supervised by the Bank of Tanzania, Selcom Microfinance Bank sits at the centre of Selcom’s consumer and business ecosystem connecting deposits, lending and everyday transactions through digital channels and a nationwide distribution network.
In a market where many fintechs partner with banks, Selcom has its own bank. That means customers can access financial services through a regulated, supervised institution while benefiting from the convenience and reach of Selcom’s payments network. Your money is held within a regulated banking institution, while our lending business is funded from our own balance sheet.
Deposits
Current, savings and fixed-term deposit accounts for individuals and businesses, opened digitally through Selcom Pesa or in person.
Lending
Digital consumer credit, SME working capital and distributor finance, underwritten on transaction data rather than collateral alone.
Reach
Distribution through the agent network, the merchant base and the Xperience Centres, not a branch estate.
Core Purpose
Powering the prosperity of three million families by 2027.
Our Mission
To deliver tailored and impactful financial solutions that drive accessibility and efficiency.
Our Vision
Driving prosperity through inclusive and affordable financial solutions.
More freedom. Fewer fees.
Affordable transaction bundles, convenient digital payments and financial services designed around how people actually use their money.
Data-Driven and connected
Use transaction insights to support smarter financial decisions. Selcom Microfinance Bank is part of the wider Selcom payments and financial services ecosystem.
Accessible
Reach us from the comfort of your home or business, agents around the corner and Xperience Centres, no traditional branches. Financial solutions designed for individuals, SMEs, distributors and businesses.
A full digital bank account in wallet form
Save, send, pay, borrow and spend on card, from a phone.
The Bankbone of
your business
Tanzanian small businesses are underserved by conventional banking: slow onboarding, collateral-heavy lending and tools built for corporates. Selcom Business is built the other Around, around how a shop, distributor or service business actually trades.
Contact Selcom Microfinance Bank
Head Office:
4th Floor - Uhuru Heights,
11102 Bibi Titi Mohamed Road,
P.O. Box 95068,
Dar es Salaam, Tanzania.
Toll Free:
0800784888
0800714888
Email:
customersupport@smfb.co.tz
WhatsApp:
+255 699077988
Customer Support Hours:
Monday - Friday: 08:00hrs - 19:00hrs
Saturday: 08:00hrs - 15:00hrs
Selcom Xperience Centers near you
Selcom Xperience Centers are Selcom's own front door: staffed, always open for business, and always holding cash. Float is held and managed by Selcom, so anyone who walks in can deposit or withdraw. No being turned away, no coming back tomorrow. Collect your Selcom Pesa Mastercard and Ara Prepaid Cards.
In summary, "Whistleblowing" is about raising concerns about poor or unacceptable practices, irregularities, corruption, fraud or misconduct, without fear of retribution, and through clear channels made available to concerned staff and customers which are secure and provide a confidential way to voice your concerns without being known unless if you decide to disclose your identity.
